PRE-STOCKING SERVICE TERMS & CONDITIONS

Please take time to read these terms and conditions carefully as they affect your rights and liabilities under the law. By accessing this site and/ or placing an order, you agree to be bound by these terms and conditions.

These terms and conditions govern purchases fulfilled via In Villa Services.

This website is operated by In Villa Services which is a trading name of The Villa GRP Limited (‘we’, ‘us’ or ‘our’)

Product Information

1. Descriptions, prices and product information

1.1 We aim to show items as accurately as possible, but they may look different in the flesh. We take great care to reproduce item descriptions and specifications provided by manufacturers accurately, but occasionally we make mistakes. If there is anything which is unclear, or if you wish to obtain further information, please contact us.

1.2 All prices are expressed inclusive of any VAT payable (where applicable). This means that the total price you pay for the item, and for the delivery, is always the same. We reserve the right, however, to change prices on our websites at any time without notice to you. We make every effort to ensure that prices shown are accurate when you place your order.

2. Eligibility to Order

2.1 To be eligible to purchase items from this site, you must be (a) be 18 years of age or over; and (b) have booked a villa with us (c) and give your real name, address, phone number, email address and any other details requested.

2.2 We also reserve the right not to accept your order for any reason.

3. Availability

3.1 We try our best to ensure that all items on our site are in stock. If an item is out of stock, it will normally be labelled as ‘out of stock’ on our website. If, for any other reason, we are unable to supply a particular product, we will provide you with a similar item of at least the same value.

3.2 We will let you know as soon as possible if any particular item is unavailable for purchase.

3.3 To ensure availability of all our items, we may place restrictions on how many units of a particular product you can order at a time. We reserve the right to withdraw any product from sale for any reason.

4. Payment

4.1 When you have made your choice and your order has been placed, you will receive an order confirmation email acknowledging the details of your order. This email is not an acceptance of your order, just confirmation that we have received it.

4.2 The total value of your order will be added to your villa booking.

5. Delivery

5.1 Delivery will be made to your accommodation on the date and time agreed. Items that require cooling will be placed in the fridge/freezer and all other items will be placed in the kitchen

5.2 We deliver in the Paphos area only. All deliveries carry a flat delivery rate of £20.

6. Cancellation

6.1 If you wish to cancel any orders then please contact us to do so. If the product(s) has not been despatched we will cancel the order and the full price paid will be refunded.

6.2 If the product(s) has been dispatched and we are unable to prevent the delivery then unfortunately no refund can be made.

6.3 Returns of goods ordered are not permitted.

IN-VILA CATERING SERVICE TERMS & CONDITIONS

Booking are to be made at least 7 days in advance and is subject to availability.

All payments to be made to The Villa Group in advance.

It is your responsibility to inform The Villa Group in writing of any allergies within the group.

The caterer must be advised any issues with the service immediately.

PRE-ARRIVAL MEAL SERVICE TERMS & CONDITIONS

The first meal service will be delivered to the villa and placed in the fridge ready for you to heat upon arrival.

No surcharge applied for the following areas: Coral Bay, Kissonerga, Sea Caves, Tala, Kamares, Peyia, Peyia Hills and Kathikas.

Surcharge applicable of GBP 28.00 for the following areas: Argaka, Peristerona, Ayia Marina, Nea Dimmata, Latchi, Neo Chorio, Goudi, Droushia, Steni, Miliou, Limni, Pomos,  Aphrodite Hills, Secret Valley and Pissouri.

Services are only available within the District of Paphos and Polis.

All meals are prepared by a licensed caterer.

The Villa Group is not responsible or liable for any issues relating to the above services.

Company Information

This website is owned and operated by The Villa GRP Limited, whose registered office is at:

18 Neofytou Nicolaidi Ave
Paphos
8011
Cyprus

Company Registration: HE 329539

VAT registration: CY 10329539Z

Email: sales@thevillagroup.co.uk

Telephone: (+357) 26222052 lines are open between 9am and 5pm (GMT +2) Monday to Friday.

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